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BUSINESS -PATIENT FINANCIAL COUNSELOR

Company: MountainView Hospital
Location: Idaho Falls
Posted on: September 3, 2020

Job Description:

Job Details Level Experienced Job Location Business Office - Idaho Falls, ID Position Type Full Time Education Level High School Job Category Insurance Description Create and work medical accounts to prepare for surgery, emergency visits, pain management or in-patient admission. Work with doctor offices to obtain any patient information for the surgery/services. Contact insurance via phone and/or web to review patient benefits and calculate patient estimate portion based on benefits. Contact insurance to notify of in-patient notification. Working with several different departments directly to make sure the patient's care is the priority. * Establishes rapport with physicians' offices to facilitate financial status prior to services. * Meets with patients before admission * Meet with patients to discuss all aspects of their billing. * Contacts private pay patients scheduled for surgery prior to admission and offers assistance in finding alternate sources of payment (if needed) and postponing surgery until such time that alternate sources of payment or assistance can be found. * Verifies demographic information and payment source upon pre-admission. * Secures payment with patient and insurance by pre-certifying services with insurance companies or obtains a commitment as to a schedule of payment. * Follows through with assistance until the applications are approved or denied. * Handles referrals from Admissions if there is a problem with insurance. * Works directly with Billing Office in collections. * Contacts insured patient to review benefits and payment options. * Must develop rapport and trust with the patients and families. * Telephone calls and/or home visits required as needed. * Other duties as assigned. * Maintains patient confidentiality at all times. * Must maintain accurate time clock punches, punch in and out according to hospital policy. * Participates in educational programs, in-service meetings and completes annual educational requirements. * Must maintain a professional attitude at all times. * Attends all other meetings as required. * Responsible, when previous arrangements have been made or a co-payment is required, to collect such payment and record the payment. * Trains all new employee's and handles all scheduling and personnel issues with the guidance and involvement of human resources. * The employee is required to comply with all PCI standards and other company policies and procedures for payment card acceptance and security. Qualifications Education/Certification: High School Diploma or Equivalent (GED) required. AA or equivalent from two year college or technical school would be helpful. Experience: Two years of medical staff office work can be substituted for education requirement. Equipment/Technology: Strong computer skills a must. Language/Communication: Strong communication skills needed. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concept: of basic algebra and geometry. Mental Capabilities: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Interpersonal: Ability to work well with others.

Keywords: MountainView Hospital, Idaho Falls , BUSINESS -PATIENT FINANCIAL COUNSELOR, Accounting, Auditing , Idaho Falls, Idaho

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