Virtual Receptionist - Evenings

Company: Idaho Falls Community Hospital
Location: Idaho Falls
Posted on: May 26, 2023

Job Description:

Idaho Falls Community Hospital is looking for an After-Hours Answering Service Virtual Receptionist to join our team!JOB SUMMARY: The Virtual Receptionist acts as an after-hours answering service for providers. Will courteously answer the phone by greeting the caller, identifying themselves, and then relay messages to the appropriate provider/office. Asks appropriate and clarifying questions to obtain information necessary to be able to relay accurate messages to provider. Maintains confidential interactions with patients and their families.BENEFITS:Taking care for our community starts with taking care of our own team. Idaho Falls Community Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:Medical, Dental and Vision InsurancePaid Time Off (vacation, holidays and sick days) and Medical Paid Time OffRetirement Plans (401K with up to 6% match)Earned Quarterly Bonus ProgramEducation Reimbursement ProgramDiscount for medically necessary procedures performed at Idaho Falls Community Hospital and Mountain View HospitalPlease note benefits are based on eligibility according to full-time, part-time or PRN status classification.DUTIES AND RESPONSIBILITIES:After-Hours Answering Service Virtual Receptionist:Receives and documents (via log) all telephone calls from the answering service or after hour line and discerns patient needs in accordance with appropriate standards, policies, and procedures.Provides consultation and telephone instruction to patients in accordance with their plan of care.Communicates with the patient's provider by thoroughly completing documentation utilizing the appropriate computer software in compliance with approved policies and procedures.Utilizes all resources and guidelines at their disposal to effectively prioritize, advise (within their scope of practice), or refer calls when necessary to the appropriate medical facility, personnel or specialized service.Refers patients to appropriate medical facilities or providers for care, utilizing approved guidelines as indicated by policy.Effectively and promptly returns calls, when necessary.Leaves clear and informative voicemail messages.Communicates general information to appropriate personnel, patients, or guests. Able to communicate appropriate medical terminology and relate well with patients, providers, staff, and management.Demonstrates and utilizes good listening skills.Maintains an organized workspace and functions well during stressful periods or situations.Treats all persons with respect and dignity, including but not limited to patients, families, physicians, employees, etc.Ensures patient records or other patient information is kept confidential in accordance with HIPAA and hospital policy.ABOUT IDAHO FALLS COMMUNITY HOSPITAL:At Idaho Falls Community Hospital, helping our community get better is our number one priority. We are committed to providing compassionate, emergency care 24 hours a day, 365 days a year. Idaho Falls Community Hospital is proud to have a state-of-the-art Emergency Department, a stroke and diagnostic cardiac center, and a trauma center.Our work environment is collaborative, purpose driven and people centric. Our culture is unique and it is what makes people excited to come to work each day. If you are looking for a career where you can make a difference, we have a place for you on our team.High School diploma or equivalent. Preference given to higher education candidates. Required current or previous CNA or CMA license or Experience as a Healthcare Receptionist.6 months experience in the healthcare settings. Preference given to healthcare receptionist experience.Proficient in computer software such as MS Office and Excel. Has the ability to learn complex phone systems, hospital information system, and various EMR systems.Must have the ability to effectively read, write, and speak English. Preference given to bilingual candidates. Must communicate well with providers, coworkers, patients and their families, and other facilities. Must be good at listening and pay close attention to detail.Ability to do basic math calculations.Able to define problems, collect data and deal with stressful situations in a tactful professional manner and adapt well to changes in work environments/situations. A clear understanding of the importance of patient confidentiality and sensitivity regarding complex health problems. Can make sound decisions and good judgment. Must have the ability to prioritize as needed.Must have excellent interpersonal skills andmaintain positive and professional work relationships will allpatients, family members, providers, and coworkers.Must be able to handle conflict issues with both patients and staff. Strives for daily excellence in all verbal and non-verbal communications. Must be able to work independently. Able to perform necessary duties and responsibilities as listed below.For physical demands of position, including vision, hearing, repetitive motion and environment, see the description following.

Keywords: Idaho Falls Community Hospital, Idaho Falls , Virtual Receptionist - Evenings, Administration, Clerical , Idaho Falls, Idaho