Virtual Receptionist - Evenings
Company: Idaho Falls Community Hospital
Location: Idaho Falls
Posted on: May 26, 2023
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Job Description:
Idaho Falls Community Hospital is looking for an After-Hours
Answering Service Virtual Receptionist to join our team!JOB
SUMMARY: The Virtual Receptionist acts as an after-hours answering
service for providers. Will courteously answer the phone by
greeting the caller, identifying themselves, and then relay
messages to the appropriate provider/office. Asks appropriate and
clarifying questions to obtain information necessary to be able to
relay accurate messages to provider. Maintains confidential
interactions with patients and their families.BENEFITS:Taking care
for our community starts with taking care of our own team. Idaho
Falls Community Hospital is proud to offer its employees
competitive and comprehensive benefit packages. Benefits
include:Medical, Dental and Vision InsurancePaid Time Off
(vacation, holidays and sick days) and Medical Paid Time
OffRetirement Plans (401K with up to 6% match)Earned Quarterly
Bonus ProgramEducation Reimbursement ProgramDiscount for medically
necessary procedures performed at Idaho Falls Community Hospital
and Mountain View HospitalPlease note benefits are based on
eligibility according to full-time, part-time or PRN status
classification.DUTIES AND RESPONSIBILITIES:After-Hours Answering
Service Virtual Receptionist:Receives and documents (via log) all
telephone calls from the answering service or after hour line and
discerns patient needs in accordance with appropriate standards,
policies, and procedures.Provides consultation and telephone
instruction to patients in accordance with their plan of
care.Communicates with the patient's provider by thoroughly
completing documentation utilizing the appropriate computer
software in compliance with approved policies and
procedures.Utilizes all resources and guidelines at their disposal
to effectively prioritize, advise (within their scope of practice),
or refer calls when necessary to the appropriate medical facility,
personnel or specialized service.Refers patients to appropriate
medical facilities or providers for care, utilizing approved
guidelines as indicated by policy.Effectively and promptly returns
calls, when necessary.Leaves clear and informative voicemail
messages.Communicates general information to appropriate personnel,
patients, or guests. Able to communicate appropriate medical
terminology and relate well with patients, providers, staff, and
management.Demonstrates and utilizes good listening
skills.Maintains an organized workspace and functions well during
stressful periods or situations.Treats all persons with respect and
dignity, including but not limited to patients, families,
physicians, employees, etc.Ensures patient records or other patient
information is kept confidential in accordance with HIPAA and
hospital policy.ABOUT IDAHO FALLS COMMUNITY HOSPITAL:At Idaho Falls
Community Hospital, helping our community get better is our number
one priority. We are committed to providing compassionate,
emergency care 24 hours a day, 365 days a year. Idaho Falls
Community Hospital is proud to have a state-of-the-art Emergency
Department, a stroke and diagnostic cardiac center, and a trauma
center.Our work environment is collaborative, purpose driven and
people centric. Our culture is unique and it is what makes people
excited to come to work each day. If you are looking for a career
where you can make a difference, we have a place for you on our
team.High School diploma or equivalent. Preference given to higher
education candidates. Required current or previous CNA or CMA
license or Experience as a Healthcare Receptionist.6 months
experience in the healthcare settings. Preference given to
healthcare receptionist experience.Proficient in computer software
such as MS Office and Excel. Has the ability to learn complex phone
systems, hospital information system, and various EMR systems.Must
have the ability to effectively read, write, and speak English.
Preference given to bilingual candidates. Must communicate well
with providers, coworkers, patients and their families, and other
facilities. Must be good at listening and pay close attention to
detail.Ability to do basic math calculations.Able to define
problems, collect data and deal with stressful situations in a
tactful professional manner and adapt well to changes in work
environments/situations. A clear understanding of the importance of
patient confidentiality and sensitivity regarding complex health
problems. Can make sound decisions and good judgment. Must have the
ability to prioritize as needed.Must have excellent interpersonal
skills andmaintain positive and professional work relationships
will allpatients, family members, providers, and coworkers.Must be
able to handle conflict issues with both patients and staff.
Strives for daily excellence in all verbal and non-verbal
communications. Must be able to work independently. Able to perform
necessary duties and responsibilities as listed below.For physical
demands of position, including vision, hearing, repetitive motion
and environment, see the description following.
Keywords: Idaho Falls Community Hospital, Idaho Falls , Virtual Receptionist - Evenings, Administration, Clerical , Idaho Falls, Idaho
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