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Senior Desktop Services Engineer

Company: Battelle Energy Alliance
Location: Idaho Falls
Posted on: January 15, 2021

Job Description:

Description-Does a career focused on changing the world's energy future intrigue you? If so, we might have just the opportunity you're looking for!

Idaho National Laboratory's (INL) Information Management group is seeking forward-thinking, professionals interested in exploring a technical career as a Senior Desktop Services Engineer!

The Sr. Desktop Services Engineer will need experience in the following:


  • Designing, deploying, managing, and configuring virtual and physical workstation environments using Microsoft and Apple operating systems.
  • Enterprise desktop deployments and management, including application package development and enterprise system refreshes.


    Additionally we need you to have the ability to:


    • Build and manage profiles, apps and create compliance rules using management platforms (Intune/SCCM).
    • Create, troubleshoot and run Powershell scripts as it pertains to endpoint management.
    • Primary System Center Configuration Manager (SCCM) Engineering:
    • Work with minimal direction from INL internal staff to ensure effective and efficient delivery of SCCM services (images, software deployments, logs, reports, maintenance) to INL
    • Support the development and design of new methodologies to deploy images with varying levels of interaction dependent on client needs and customization's
    • Support the design of Windows 10 INL standard image using SCCM task sequence methods and create, test and maintain said image.
    • Specify design of techniques to deploy, replace, and remove applications enterprise-wide using SCCM methods.
    • Engineer reports based on data gathered by SCCM including enterprise-wide hardware specs, license information, deployment statistics, vulnerability assessments, and more as the need arises.
    • Support the coordination of daily, weekly and monthly SCCM authorized tasks, including but not limited to, monitoring system status, interpreting warnings and errors in system logs, investigating devices not communicating via the SCCM client, address instances of duplicate MAC addresses and duplicate device objects, examine discovered IP subnets and boundaries and confer with the networking to ensure accuracy.


      Active Directory Management Support:


      • Excellent knowledge and understanding of desktop and user group policy deployment and configuration.
      • Take actions vital to resolve permission issues with specific applications and the INL standard image. Solution creation based on whether the user or the program permissions need elevation, or creation of custom script if no special elevation needs to be created.
      • Evaluate LUA variance results.
      • Develop LUA variance review based on currently available technologies.
      • Standard Software Testing and Maintenance:
      • Supports the design of INL standard software located for user installation on and scripts used to facilitate users installs from deployment server.


        INL Policy and Procedure Creation, Review, and Revision:


        • Application and maintenance of CIS/NIST settings to all INL workstations (windows and non-windows)
        • Custom Scripting Solutions:
        • Design, develop, install, patch and upgrading of custom PowerShell scripts as needed in order to facilitate automation of various computer related tasks including application settings changes, application installation, registry changes, application uninstalls, workstation configuration, workstation configuration
        • Custom Command Line scripts needed in order to facilitate automation of various computer tasks. These tasks include changes to registry, application settings, application installation, app uninstalls, and workstation configuration
        • Work multiple tasks or projects independently that are broad in nature usually requiring in-depth knowledge of configuration.


          Responsibilities Include:

          Accountability to Immediate Manager and Lead:


          • For aligning with Laboratory policies, standards, and procedures (e.g., ESH&Q and safeguards and security performance and compliance).
          • Completion of assigned work on time, on budget, and in accordance with expectations and authorities.
          • Maintaining expertise.
          • Finding opportunities for improvement.


            Minimum Requirements:


            • Bachelors plus 5 years' experience.
            • Demonstrate a specialized level of knowledge in computer systems analysis, software design, and problem solving techniques.
            • Independently evaluate, select, and apply technical techniques to solve problems of increasing scope and complexity.


              Must demonstrate knowledge and skills with the following:


              • INL-standard computer hardware/software
              • TCP/IP networking and configuration
              • Windows 10/SCCM configuration and deployment
              • Recommended knowledge of Macintosh, and Linux operating system installation and configuration
              • Software deployment methodologies and scripting
              • Excellent customer service and communications skills (verbal and written)
              • Working as part of a team.


                Job Information


                • Salary Grade: 190
                • Multi-Level: This is a multi-level posting and we will place the selected candidate at the appropriate level dependent on depth and breadth of confirmed experience and skills


                  -

                  INL Overview:

                  INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation's nuclear and renewable energy, national security, and environmental missions.

                  INL Mission:

                  Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.

                  INL Vision:

                  Our vision is to change the world's energy future and secure our nation's critical infrastructure.

                  Selective Service Requirements:

                  To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov.

                  Equal Employment Opportunity:

                  Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Women and People of Color are strongly encouraged to apply.

                  Other Information:

                  When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration.

                  Benefits, Salary, and Relocation:

                  We have an extremely competitive salary structure, robust relocation package, and phenomenal benefits. For more information, please visit: .


                  -

                  -Qualifications-.
                  -Primary Location:-US-ID-Idaho FallsJob:-Computer Information SystemsOrganization:-Information Management (Yxxx)Schedule:-Full-timeEmployee Status:-RegularJob Posting:-Jan 11, 2021, 6:11:07 PMUnposting Date:-Jan 26, 2021, 6:59:00 AM

Keywords: Battelle Energy Alliance, Idaho Falls , Senior Desktop Services Engineer, Engineering , Idaho Falls, Idaho

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