Location: Idaho Falls
Posted on: May 14, 2022
FleetPride is the largest after-market distributor of heavy-duty
truck and trailer parts in the U.S. with some of the best and
brightest people in the business! Partner with the best in the
heavy-duty industry and apply today!
The Service Manager is responsible for supervising and coordinating
the activities of service operations, managing the overall
performance of all areas of the Service Center including P&L,
equipment, personnel administration, and work schedules. It is the
Service Manager's objective to meet or exceed the annual EBITDA,
sales budget and inventory goals while fulfilling the customers'
expectations for supply of product and service.
Duties & Responsibilities
Oversee all Service functions and workspaces in the Service
Delegate and direct Service tasks; monitor the Service department
workflow processes and progress of all current and pending work
Consistently deliver incredible customer service experiences by
offering knowledge, advice, and answering questions and
Proactively coach employees to achieve a high-performance level and
manage costs and assets of the Service Center to achieve financial
Act as the highest source of information for all service,
inventory, and product-knowledge concerns and work process matters
(for both employees and customers)
Manage and update work orders and invoices to ensure quality and
timeliness of work performed and accurate invoicing.
Provide a quality check process on all work performed and the
accuracy of Invoices.
Communicate and maintain good relations with vendor reps, dealers
Keep a safe and clean workspace at all times
Monitor employee work and provide frequent progress reports in
order to improve employee satisfaction and efficiency
Follow and abide by all industry standards, regulations, and
Help train new employees in company procedures, including safety
and work processes
Stay up to date on industry standards and any new innovations,
materials, tools and/or processes that can benefit the company
Provide direction and oversight to employees and staff and accurate
reporting of business unit performance as directed by senior
EDUCATION & TRAINING
High school diploma or GED equivalent; bachelor's degree
Computer literate and proficient with inventory catalogs and
various Microsoft and Google Docs software and programs.
Knowledge & Experience
proven track record in Service operations and customer service
Works well under pressure and manages stressful situations with
Strong customer service and salesmanship skills
Skills & Abilities
Ability to manage a P&L.
Ability to calculate productivity
Average oral and written communication skills
The primary environment is characterized by Inside/Outside
Conditions, Varied Temperature Changes, minimal chemical hazards,
vibration, dust and vehicle noise
FleetPride is the leader in the industry comprised of retail,
service, distribution and wholesale divisions.
Keywords: FleetPride, Idaho Falls , Service Manager, Executive , Idaho Falls, Idaho
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