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Branch Service Manager

Location: Idaho Falls
Posted on: January 25, 2023

Job Description:

Honnen Equipment Co., your authorized dealer for John Deere Construction & Forestry equipment. Since 1963 Honnen operated with a philosophy of not just meeting, but exceeding, customers' expectations. Honnen is one of the oldest and largest John Deere dealers in North America, now operating out of 11 locations in 4 different states covering the Rocky Mountain Region. Our mission here is to partner with our customers to provide superior value through the lowest owning and operating costs while representing world-class products. We offer our employees full benefits at competitive premiums as well as a contributing 401K, paid time off, paid holidays, and a performance based incentive program. For our service technicians/service staff we offer the opportunity and training to not only work on John Deere but also on other heavy equipment products as well. Sound like a team you would like to be a part of? Complete an application today! Position Summary: Responsible for the efficient and profitable operation of the Service Department. Advises and makes recommendations to the supervisor with respect to the best interest of the Service Department whenever and wherever activities of the company and customers are involved. Essential Job Functions: 1. Develops reasonable annual objectives for the Service Department to include expected billings for labor based on sales estimates (shop work distinguished from field work), rental contracts and used equipment sales. Develops markets for Service Department abilities. 2. Considers the type of service to be performed, equipment and space required, skills needed, and makes recommendations to company management concerning such requirements. Selects and hires personnel as needed. 3. Provides the proper records, reports and procedures are established concerning all service work performed; maintains proper division of time and overtime devoted to customer equipment vs. company-owned equipment, housekeeping, cleanup, testing and inspection. 4. Insures that necessary shop tools and equipment are available and maintained in good order; that new machines and machines going out on demo are clean and in ready-to-go condition; that follow-up service is conducted as required in line with factory warranty. 5. Organizes and conducts training programs and service meetings for own and customer personnel, either as a company function or in conjunction with manufacturers' service representatives. 6. Periodically evaluates the performance of the Service Department against planned objectives, reports from customers, the Sales Department and competitors, and makes changes as necessary. 7. Cooperates with the Sales Department in evaluating used equipment for trade in; performs emergency service work, assists in setting up equipment at shows, exhibits, conventions and demonstrations. 8. Maintains working relations with Parts management and Parts Department personnel and sees that proper procedures, records and reports concerning parts for service are in order. 9. Makes recommendations regarding the purchase of service vehicles, maintains the fleet in proper mechanical condition and supervises the economical use of vehicles in the performance of service work. Requires discipline in shop housekeeping and service practices. 10. Reviews salary and compensation plans for Service personnel and makes recommendations for changes as appropriate. 11. Performs employee performance reviews 12. Sees that service literature, instruction manuals, catalogs and factory communications pertaining to the Service Department are properly maintained, current and brought to the attention of Service personnel when appropriate. 13. Performs required administrative details such as preparing reports, estimates and forecasts, maintains warranty records, initiates campaigns designed to increase the profit of the Service Department. 14. Maintain compliance with the Department of Transportation regulations. Trains, delegates, and reports on the areas of compliance as required by the law. EDUCATION, CERTIFICATION, AND EXPERIENCE REQUIREMENTS: - Bachelor's or Associate's degree with equivalent experience of three (3)+ years - Five (5)+ additional years of experience in the service operations of the heavy equipment industry in lieu of Bachelor's degree will be considered - Appropriate John Deere, Wirtgen, Manitowoc training and certifications or comparable machinery to support the specific market needs - Excellent teamwork, interpersonal, self-motivations and communication skills required - Excellent verbal and written communication skills - Proven ability to effectively manage and motivate staff with previous management experience - Good computer and systems knowledge Compensation: Base salary plus annual benefit program and discretionary bonus opportunity Work Environment: Office environment, daily shop walk through, and occasional field reviews PM20 PI201663769

Keywords: HONNEN EQUIPMENT CO OF UTAH ID, Idaho Falls , Branch Service Manager, Executive , Idaho Falls, Idaho

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