Department Manager
Company: Whole Foods Market
Location: Thayne
Posted on: October 30, 2024
Job Description:
At Whole Foods Market, we are working to nourish people and the
planet. In this role, you will support the Team Leader in leading
and executing the Customer Service & E-Commerce programs; this
means you are responsible for the checkout experience and grocery
delivery & pickup at your assigned store. You will focus on driving
safety, quality of outbound online orders, excellent pickup
experience, team productivity, and program execution. You will
monitor key performance indicator metrics and visual cues in-store
to assess the Team's performance in these areas. You are
responsible for daily operations including managing capacity, labor
utilization, adherence to pick processes, and drop of task
execution (for E-Commerce); and, cash management, customer demand
management, labor utilization, and execution of store processes
(for Customer Service). You may be responsible for aspects of
managing non-inventory supplies management & expense control. You
are responsible for regulatory compliance, and special projects
and/or assignments. As the Associate Team Leader, you support the
Team Leader in leading and developing Team Members. You may
participate in hiring activities. You must strive to support WFM
core values, Leadership Principles, and goals, promote national,
geographic-specific, store programs and initiatives, and ensure
adherence to all applicable health and safety regulations.Job
Responsibilities:
- Delivers outstanding customer experience; and holds all Team
Members accountable for delivering outstanding customer
service.
- Establishes clear expectations for balancing in-store customer
service and completing online orders.
- Monitors in-store and online customer flow; assigns customer
service-related and online order completion tasks balancing the
needs of all customers.
- Monitors the schedule to maintain in-store customer needs,
online order capacity, and cognizant of labor budget.
- Sustains strong knowledge and awareness of relevant competitors
and industry trends.
- Ensures an effective and efficient response to customer
questions, requests, and/or concerns.
- Supports collaborative and productive relationships with
departmental leaders, store leadership, and 1P/3P partners, e.g.,
Amazon delivery drivers.
- Fosters and encourages a positive environment of outstanding
teamwork, mutual respect, and exceptional morale.
- Maintains Team Member safety and security standards.
- Ensures compliance with relevant regulatory rules and
standards.
- Develops, coaches, mentors, and motivates Team Members in a
manner that sustains a high performing Team and minimizes
turnover.
- Maintains cleanliness of workspaces including staging area and
coolers.
- Maintains security of equipment, e.g., MSRs, phones, currency
counters.
- Proactively identifies process improvement opportunities.
- Consistently communicates and models WFM core values,
leadership principles, and supports goals.Job Skills
- Strong ability to perform task management, balancing dynamic
customer flows.
- Demonstrated understanding of how labor utilization and task
management drive performance metrics and customer experience.
- Strong analysis skills to root cause underperformance (either
observed or demonstrated by metric performance).
- Strong ability to communicate performance analysis findings and
actions, both verbally and in writing.
- Excellent interpersonal, motivational, team building and
customer relationship skills.
- Capable of teaching others in a positive and constructive
manner.
- Demonstrated decision-making ability, leadership skills, and
ability to prioritize and delegate.
- Proficient with email, Microsoft Office, and operations-related
applications.
- Proficient with mobile applications, dashboards, and basic
understanding of retail systems capabilities.Qualifications
- 18+ months retail experience including 6+ months of supervisory
experience.Physical Requirements/Working Conditions
- Must be able to lift 50 lbs.
- In an 8-hour workday: standing/walking 6-8 hours.
- Hand use: Single grasping, fine manipulation, pushing and
pulling.
- Work requires the following motions: bending, twisting,
squatting, and reaching
- Exposure to FDA approved cleaning chemicals
- Exposure to temperatures 90 degrees Fahrenheit
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends,
and holidays as needed.
- Ability to use tools and equipment, including box cutters,
electric pallet jacks, and other heavy machinery.At Whole Foods
Market, we provide a fair and equal employment opportunity for all
Team Members and candidates regardless of race, color, religion,
national origin, gender, pregnancy, sexual orientation, gender
identity/expression, age, marital status, disability, or any other
legally protected characteristic. Whole Foods Market hires and
promotes individuals solely based on qualifications for the
position to be filled and business needs.Whole Foods Market works
with job sites like Indeed, LinkedIn, and ZipRecruiter to promote
opportunities at our company. Please be aware that other career
sites may not be accurate or up to date and may even be fraudulent.
We encourage and recommend all candidates to apply via our
site.
Keywords: Whole Foods Market, Idaho Falls , Department Manager, Executive , Thayne, Idaho
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