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Assistant Front Office Manager - Snow King Resort (Jackson)

Company: Benchmark Hospitality
Location: Idaho Falls
Posted on: July 5, 2019

Job Description:

Job Description Summary:
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class resort!

We are looking for an Assistant Front Office Manager who is responsible for the daily quality and accuracy of the work produced by the Front Office Staff. The highest standards of operations relating to guest satisfaction are to be maintained through the Assistant Front Office Manager in the overall operations of the Front Office.
Job Description:
Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson's largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and 85 vacation rentals (classic or luxury condos).
Position Description & Job Responsibilities
* Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
* Responsible for assisting the Front Office Manager in hiring, firing and scheduling personnel within the Front Office.
* Supervise the performance, attendance, attitudes, appearance and conduct of the staff.
* Ensure that the procedures for guest check-in and check-out are maintained.
* Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guests arrivals and departures.
* Cooperate with the Sales Department to ensure that the client room requirements are met and that the potential clients are shown representative rooms as required. Act as a group liaison for the Front Office.
* Act as group contact and handle the following: room blocking, arrivals (paying special attention to billing), departures and attending pre-con meetings.
* Follow-up on all VIP blocks and inspect room prior to arrival.
* Control and monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.
* Inspect departure report daily, updating records as necessary.
* Perform daily/weekly key inventory and forward to Engineering and Security.
* Review Housekeeping Report and rectify all discrepancies before end of shift.
* Review Room Revenue Report to ensure rates are correctly entered before close of day and perform nightly bucket check.
* Remain alert, courteous and helpful to the guests at all times.
Formal Education and Job Related Requirements
* High school graduate or equivalent.
* Two years college education preferred.
* Two years front desk experience in a major resort.
* One year supervisory experience.
* Must be able to communicate effectively.
* Able to work well with guests to resolve problems in a positive manner.
* Knowledge of computers.
Job-Related Physical Requirements
This position requires the employee to engage in Frequent Walking, Lifting up to 25lbs & Far Vision; Constant Standing, Bending Over, Reaching, Balancing, Pushing/Pulling, Manual Dexterity, Gross Motor Skills, Hand Eye Coordination, Sitting, Fine Motor Skills, Gross Motor Skills, Eye/Hand Coordination, Near Vision, Far Vision, Color Recognition and Hearing;
The position involves the following Environmental Factors: Working Inside, Alone, Closely with Others, Above Ground, as well as Walking on Uneven Surfaces.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Keywords: Benchmark Hospitality, Idaho Falls , Assistant Front Office Manager - Snow King Resort (Jackson), Executive , Idaho Falls, Idaho

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