Cafe Manager
Company: Barnes & Noble
Location: Idaho Falls
Posted on: January 16, 2023
|
|
Job Description:
Title: Cafe ManagerCategory: RetailEmploymentType:
Full-TimeLocation: ID - Idaho Falls - Grand Teton Mall -
2246LocationType: retailJobLocation: Ammon, Idaho 83404JobSummary:
Barnes & Noble has a special place in the community, and this holds
true whether you shop in our bookstores or in our Cafes. Both teams
are the frontline of our business. The exceptional, personalized
service that our Cafes offer is what connects us to our customers.
Cafe managers bring this together and are inspirational leaders. If
you enjoy sharing your extensive coffee knowledge, then this could
be the perfect position for you.As a cafe manager (CM), you enjoy
working with people and are passionate about creating memorable
experiences for our customers and baristas. This passion translates
to running an exceptional Cafe, one which delivers the best
customer experience, the perfect handcrafted beverage and food
products and inspires a team of talented baristas. You create an
energy and vibe in your Cafe where people are happy doing what they
love, delivering a great customer experience and keeping the store
running smoothly. As a cafe manager, you work collaboratively with
and support the team as they develop in their careers and ensure
that they have everything they need to be successful. You
communicate with your store manager (SM) and support partners on
results, trends and opportunities to better the business and ensure
profitability. As a leader, you model the core values of the
company and act as a role model within the larger store
team.WhatYouDo: Demonstrate how to deliver the cafe customer
experience by ensuring consistent, friendly, personal service and
thoughtful recommendations, first by the example you set and second
by the training on first-class service you deliver to the entire
cafe team. Ensure a vibrant Cafe by delivering on our commitment to
presentation and cleanliness. Review financials such as P&L,
product mix, category sales, waste and gross margin reports in
order to maximize our sales and profitability. Manage cafe
inventory levels by following cafe ordering practices. Manage
product quality, preparation and presentation standards. Develop
the cafe team through engagement and coaching; work with team by
providing feedback to assess and recommend talent for development
in the store. Interview and hire baristas that will provide an
optimal shopping experience for our customers. Ensure the
achievement of sales goals and deliver operational excellence to
maximize efficiency and minimize loss through timely execution of
all processes. Ensure compliance to cafe standards as it pertains
to safety, customer communications and all store operations.
Communicate with your cafe team respectfully and in a timely manner
on key issues and messages, creating a culture that demonstrates
the values of the company. Work in the Cafe which requires physical
activity (i.e., prolonged standing, repetitive bending, lifting,
climbing, operating espresso machines).Knowledge&Experience:
Solid cafe, food service or hospitality knowledge. Understand the
cafe business and impact of ordering and sales upon results.
Passionate about the cafe business and has excellent standards of
service. Experience in managing and developing employees at all
levels. Effective organization, planning and prioritization of
workload. Able to delegate and work through others. Ability to
communicate effectively and comfortably. Experience building
collaborative and productive working relationships at all levels.
Can empathize with and understand people. Deliver honest and
constructive feedback. Can solve problems through good decision
making and knows when to take partnership. At least two years of
management experience, preferably in retail, food service or
hospitality. Knowledge of food safety, regulations and
standards.Expected Behaviors Prioritize customer experience above
all else. Achieve consistent results and profitability. Provide
feedback, coaching and development ensuring a ready talent bench.
Demonstrate collaboration and ability to adjust style to meet
individual needs. Provide clear direction, monitor progress and
provide appropriate feedback. Identify issues proactively and
resolve appropriately. Make viable business decisions and
connections for profitability based on the P&L. Motivate a team
of people through engagement and focused dialogue. Open to feedback
and can reflect on this insight to develop and grow. Comfortable
with ambiguity. Remain discreet and unbiased. Show adaptability and
work with a sense of urgency all the time. Self-aware and
understand how your actions impact others. Does not hesitate to and
can share difficult feedback comfortably.EeoStatement: Barnes &
Noble is an equal opportunity and affirmative action employer. All
qualified applicants will receive consideration for employment
without regard to age, race, color, ancestry, national origin,
citizenship status, military or veteran status, religion, creed,
disability, sex, sexual orientation, marital status, medical
condition as defined by applicable law, genetic information,
gender, gender identity, gender expression, hairstyle, pregnancy,
childbirth and related medical conditions, reproductive health
decisions, or any other characteristic protected by applicable
federal, state, or local laws and ordinances.
Keywords: Barnes & Noble, Idaho Falls , Cafe Manager, Hospitality & Tourism , Idaho Falls, Idaho
Click
here to apply!
|