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Front Desk Agents - Snow King Resort Hotel and Condos (Jackson)

Company: Benchmark Hospitality
Location: Idaho Falls
Posted on: December 7, 2018

Job Description:

Front Desk Agents - Snow King Resort Hotel and Condos (Jackson) Job Description: DISCOVER SOMETHING WILD ABOUT YOURSELF Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson's largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and 85 vacation rentals (classic or luxury condos). Position Description & Job Responsibilities Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established. Thoroughly complete all guest transactions. Promote and sell special hotel programs. Interact with resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and Resort policies. Maintain house bank. Communicate all pertinent information to the Front Office Manager and Supervisors. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Solicit guest feedback via guest comment cards. Cross training in PBX, concierge, and bell podium coverage. Formal Education and Job Related Requirements High school graduate or equivalent. Two years of college education preferred. Two years experience in a service industry, preferably in the hospitality industry. Excellent oral and communication skills. Computer literate. Pleasant telephone demeanor. Job-Related Physical Requirements This position requires the employee to engage in Frequent Walking, Lifting up to 25lbs & Far Vision; Constant Standing, Bending Over, Reaching, Balancing, Pushing/Pulling, Manual Dexterity, Gross Motor Skills, Hand Eye Coordination, Sitting, Fine Motor Skills, Gross Motor Skills, Eye/Hand Coordination, Near Vision, Far Vision, Color Recognition and Hearing; The position involves the following Environmental Factors: Working Inside, Alone, Closely with Others, Above Ground, as well as Walking on Uneven Surfaces. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Keywords: Benchmark Hospitality, Idaho Falls , Front Desk Agents - Snow King Resort Hotel and Condos (Jackson), Hospitality & Tourism , Idaho Falls, Idaho

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