IdahoFallsRecruiter Since 2001
the smart solution for Idaho Falls jobs

Associate Team Leader

Company: H&R BLOCK
Location: Idaho Falls
Posted on: September 7, 2019

Job Description:



Are you driven by helping people, being part of a team, and exceeding client expectations? Block Advisors is looking to hire Associate Team Leaders who will be passionate about the H&R Block brand purpose: To provide help and inspire confidence in our clients and communities everywhere.
Block Advisors is an H&R Block brand that redefined the tax preparation experience for individuals and small businesses with complex tax and business service needs. As an Associate Team Leader for Block Advisors, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early September as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.
What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of Block Advisors
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    What you'll bring to the team...
    • Prior experience working in a customer service or similar role
    • Strong organizational skills and ability to plan and manage day-to-day office operations
    • Customer-centric mindset and strong communication skills
    • Computer proficient with the ability to use MS Office
    • Demonstrated ability to work independently with minimal supervision
    • Passionate, determined, resilient under stress and a will to win attitude
    • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
    • High school diploma / equivalent or higherIt would be even better if you also had...
      • Experience supervising or managing people
      • History of delivering outstanding customer experiencesBilingual candidates strongly encouraged to apply!

Keywords: H&R BLOCK, Idaho Falls , Associate Team Leader, Hospitality & Tourism , Idaho Falls, Idaho

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Team Leader
Description: Description Overview Tractor Supply Company TSCO , the largest retail chain of rural lifestyle products in the United States, is dedicated to enhancing our strong company culture built on our team members (more...)
Company: Tractor Supply Company
Location: Pocatello
Posted on: 09/13/2019

Travel Reservation Booking
Description: Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, assisting with navigation (more...)
Company: Mommy Jobs Online
Location: Pocatello
Posted on: 09/11/2019

Retail Project Merchandiser Part Time
Description: Retail Project Merchandising Part Time The foundation of retail is built with strong displays for consumers to easily spot the brand names and quality products they love. Help increase sales of premium (more...)
Company: Advantage Solutions
Location: Idaho Falls
Posted on: 09/8/2019


CSR (Customer Service)
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Oline
Location: Pocatello
Posted on: 09/17/2019

Sell AVON - Earn up to 40% and get paid in only 2 days!
Description: Build your own AVON Glam Gig from the comfort of your own home. Whether you are looking for a part-time
Company: New Avon Company
Location: Idaho Falls
Posted on: 09/9/2019

Sell AVON - Earn up to 40% and get paid in only 2 days!
Description: Build your own AVON Glam Gig from the comfort of your own home. Whether you are looking for a part-time
Company: New Avon Company
Location: Pocatello
Posted on: 09/8/2019

Delivery Driver (part or full time) with DoorDash - Make up to $18/hour
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Choose your wheels and deliver food and other items from local merchants to
Company: Doordash
Location: Idaho Falls
Posted on: 09/13/2019

Customer Service Sales Associate
Description: This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting fishing licensing (more...)
Company: Mommyjobsonline
Location: Pocatello
Posted on: 09/17/2019

13R Field Artillery Firefinder Radar Operator
Description: The most important thing when firing field artillery is knowing where to shoot. The Field Artillery Firefinder Radar Operator figures out where the enemy is and communicates the target's location to his (more...)
Company: Army National Guard
Location: Pocatello
Posted on: 09/15/2019

Customer Service
Description: Our growing health benefits company is seeking at home representatives. Must be self-motivated and driven. We provide you
Company: Benefits Company
Location: Pocatello
Posted on: 09/10/2019

Log In or Create An Account

Get the latest Idaho jobs by following @recnetID on Twitter!

Idaho Falls RSS job feeds