SMC IT Field Service Technician

Company: Battelle Energy Alliance
Location: Idaho Falls
Posted on: March 28, 2020

Job Description:

JOB INFORMATION

Job Title: SMC IT Field Service Technician
Grade: 160
Org: SMC Eng & Product Dvel
Contact: Joshua.Fullmer@inl.gov
Work Location: Idaho Falls, ID (SMC Site, 4x10 schedule)


MISSION/VISION STATEMENT


Securing the Nation Bit by Byte and Addressing the Threats of Tomorrow, Today

MISSION: Discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.

VISION: INL will change the world's energy future and secure our critical infrastructure.


RESPONSIBILITIES

The Specific Manufacturing Capability Facility (SMC) is seeking candidates for IT Field Service Technician. In this role, your main areas of responsibility are:

A. Information Technology (IT) Field Service support
B. Assigned Computer Systems Engineering tasks and/or small projects
C. Training/Qualifications and supporting SMC Cyber Security Efforts

Provide IT support to diagnose and resolve problems with computer hardware/software, and peripherals at the desktop/laptop level. This function also includes support of network and desktop printers. It expected that resolution of challenging IT FS support issues will be documented into SMC Computer Systems Engineering (CSE) team notes.

Troubleshooting and communications skills are paramount to understand and resolve SMC employee computer problems. Must be able to manage computer support requests and service calls that require more time than anticipated without becoming frustrated or rushing through a job. Must also possess superb customer service skills and an ability to diagnose and solve problems from non-technical descriptions provided by users/customers. Expected to maintain professional and appropriate behavior with INL/SMC users.

REQUIREMENTS:

Must be a US Citizen and be able to obtain and maintain a Department of Energy (DOE) "Q" security clearance

High School Diploma (or equivalent education) and 1-2 years of relevant IT Field Service experience supporting user/customers who utilize the Microsoft Windows operating systems and products



SELECTIVE SERVICE REQUIREMENTS


To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). This includes U.S. born and naturalized citizens, parolees, undocumented immigrants, legal permanent residents, asylum seekers, refugees, and all males with visas of any kind which expired more than 30 days ago. The few individuals who are exempt from this requirement are those on current non-immigrant visas. For more information see www.sss.gov.



EMPLOYEE JOB FUNCTIONS


Employee Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job position which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.

Motor Abilities: lifting ability-50 lbs. max
Special Senses: visually demanding work, audio alarms
Work Conditions: typing/keyboard, 8 hrs./day
Certification Exams: testing designated position (tdp)


PLEASE APPLY BEFORE:

April 6, 2020 (Midnight, MST)

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ENVIRONMENTAL, SAFETY AND HEALTH STATEMENT

Must be familiar with, and comply with all relevant health and safety requirements. Must be knowledgeable of emergency action policies and procedures, methods for reporting/resolving work practices or conditions to available cognizant professionals.

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OTHER INFORMATION

When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration.

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INL OVERVIEW

INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 4,300 scientists, researchers and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and develop technologies that underpin the nation's nuclear and renewable energy, national security and environmental missions.

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THE IDAHO FALLS AREA

Idaho Falls is conveniently situated near many national treasures such as Yellowstone National Park, Teton National Park, Jackson, WY, etc. For more information about the area, please visit www.visitidahofalls.com and www.visitidaho.org.

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EQUAL EMPLOYMENT OPPORTUNITY

Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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Keywords: Battelle Energy Alliance, Idaho Falls , SMC IT Field Service Technician, IT / Software / Systems , Idaho Falls, Idaho