Field Service Technician I
Company: Leidos
Location: Idaho Falls
Posted on: September 13, 2023
Job Description:
Description The Security Enterprise Solutions (SES) Operation is
the cornerstone of Leidos' comprehensive suite of fully-integrated
security solutions for aviation, ports, borders, and critical
infrastructure customers around the world. With our new, combined
portfolio, our operation has more than 24,000 products deployed
across 120 countries. Leveraging this portfolio, our core technical
strengths, and robust R&D initiatives, we are positioned to
address emerging and evolving threats through rapid development of
innovative solutions for our global customers. Travel to various
customer sites domestically and internationally as required. SES is
comprised of three divisions to align with our customers' missions
and needs:
- Aviation Solutions
- Ports & Borders
- Global ServicesSPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES
INCLUDE BUT ARE NOT LIMITED TO:
- Performing customer support activities involving the
installation, modification, and repair of complex equipment and
systems
- Conducting on-site installation and testing of equipment to
ensure proper working order.
- Isolating equipment start-up malfunctions and taking corrective
action.
- Performing ad-hoc and predetermined work assignments with
instructions.
- Following all established guidelines, procedures and
policies.
- Working on assignments which are semi-routine in nature where
ability to recognize deviation from accepted practice is
required
- Managing resources, maintaining schedules, and coordinating all
repair activities in priority sequence to ensure adherence to
contractual service level agreements (SLAs); and
- Working in a customer environment with systems operated in a
24/7 environment which require immediate response times (either
while on-shift or after hours on-call) and driving long distances
to sites.
- Accepting and updating work order in CRM systems such as
Salesforce, Maximo, and GURU for our customers. Basic
Qualifications:
- Related Trade experience (electrical, electronic,
mechanical)/Military Training (electrical, mechanical,
electronics). (Equivalence achieved through comparative work and
life experience of 2 years of electrical or mechanical field
service role). Computer literacy; competency in use of all programs
within MS Office Suite and aptitude for learning specialized
software programs.
- Minimum of 2 years ' experience directly involved in
troubleshooting and field repair of electrical and electronic
systems and equipment.
- Individuals shall possess excellent communications skills and
have a strong orientation for customer focus and teamwork. Must be
responsive to all customer issues at all times. Must be willing &
able to travel at short notice.
- Must be able to pass an in-depth background check (TSA
eQIP).Preferred Qualifications:
- Possess excellent organizational, communication, interpersonal
skills with the ability to multitask several projects at once.
- Excellent customer service skills and the ability to handle
stressful situations.
- Self-motivated, reliable, and accountable individual
- Must be able to lift/carry 50 lbs.
- Must be able to push/pull 200 lbs.
- Must be able to move/ manipulate equipment weighing up to 1000
lbs. with the assistance of carts, hoists, davit cranes, pallet
jacks or other devices as defined in the manuals and Technical
Advisory documentation.
- Job requires frequent bending, stooping, twisting, turning, and
working in unusual positions requiring full body mobility.
- Must be able to work safely and follow safety precautions in
extreme environments (temperature, humidity, noise, confined
spaces, etc.) around dangerous industrial equipment. Pay Range: Pay
Range $44,200.00 - $68,000.00 - $91,800.00 The Leidos pay range for
this job level is a general guideline only and not a guarantee of
compensation or salary. Additional factors considered in extending
an offer include (but are not limited to) responsibilities of the
job, education, experience, knowledge, skills, and abilities, as
well as internal equity, alignment with market data, applicable
bargaining agreement (if any), or other law.
Keywords: Leidos, Idaho Falls , Field Service Technician I, IT / Software / Systems , Idaho Falls, Idaho
Didn't find what you're looking for? Search again!
Loading more jobs...