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ITSM Software Developer

Company: Battelle Energy Alliance
Location: Idaho Falls
Posted on: May 16, 2019

Job Description:

JOB INFORMATION
Job Title: ITSM Software Developer
Grade: 210/220 Org: Performance Management
Contact: Pam Staples, Pamela.Staples@inl.gov
Work Location: Idaho Falls, ID *****THIS IS A MULTI-LEVEL POSTING*****

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MISSION/VISION STATEMENT

Empowering the Nation's Energy Future
MISSION: Discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure.
VISION: INL will change the world's energy future and secure our critical infrastructure.

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RESPONSIBILITIES

Idaho National Laboratory (INL) is seeking an ITSM Software Developer. The ITSM Software Developer will be responsible for the configuration and design of the ITSM software and interfaces that supports the ITIL processes in Service Management.

For the software developer, responsibilities include:
Management of the Configuration Management Database (CMDB)
- Configure ServiceNow Discovery tool to populate CMDB
- Maintain and set-up ServiceNow Mid servers
- Configure and maintain Business System Mapping (BSM) to Configuration Items (CIs) in the CMDB
- Maintain CIs in the CMDB and resolve any conflicts
Management of Interfaces to and from ServiceNow
- Create new interfaces to data sources and the import/export of data to ServiceNow
- Maintain existing interfaces to ServiceNow
Maintain and develop Service Catalog
- Create and modify catalog item requests
- Create and modify catalog workflows
- Generate client scripts and business rules for Service Requests
Perform all ServiceNow administrator duties
- Maintain Users, Groups, Roles, ACLs
- Configure pages and the Content Management System environment
- Create reports and batch jobs for reports
- Modify and configure the ServiceNow, Incident, Request, Change, Configuration applications
Software Life Cycle Activities
- Responsible for gathering new and maintaining existing requirements
- Design and document all changes
- Validate/Verify and document all changes
Process improvement
- Continuous improvement of workflows
- Monitoring and reporting bottlenecks, backlogs, cycle times
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Minimum Qualification Requirements (Education and/or Experience):
Bachelors degree plus 5-8 years or advanced degree and 3-6 years overall experience in Computer Science or Information Technology.
- Two years experience in ITIL life cycle processes.
- Strong communication and interpersonal skills. The ability to communicate with the business to understand requirements and present back findings and recommendations in terms of the potential value to the organization.
- Self-starter with the demonstrable ability to identify solutions for loosely defined business problems by leveraging pattern detection over potentially large datasets.
- The ability to communicate with both business and technical audiences at all levels is essential.

Special Requirements and/or Training:
- Understanding and experience in ITIL
- Understanding and experience in Configuration management
- Understanding and experience in Configuration Management Databases (CMDB)

SELECTIVE SERVICE REQUIREMENTS

To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). This includes U.S. born and naturalized citizens, parolees, undocumented immigrants, legal permanent residents, asylum seekers, refugees, and all males with visas of any kind which expired more than 30 days ago. The few individuals who are exempt from this requirement are those on current non-immigrant visas. For more information see www.sss.gov.

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EMPLOYEE JOB FUNCTIONS

Employee Job Functions are physical actions and/or working conditions associated with the position. These functions may also constitute essential functions for the job position which the employee must be able to fulfill, with or without accommodation. Information provided below is to help describe the job so that the applicant has a reasonable understanding of the job duties/expectations. An applicant's ability to perform and/or tolerate these actions and conditions will be discussed and workplace accommodations may be made on a case-by-case basis following an individualized assessment of the applicant and other considerations, including but not limited to any governing safety standards.
Work Conditions: Typing/keyboard

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PLEASE APPLY BEFORE:

June 4, 2019 (midnight, MST)





ENVIRONMENTAL, SAFETY AND HEALTH STATEMENT
Must be familiar with, and comply with all relevant health and safety requirements. Must be knowledgeable of emergency action policies and procedures, methods for reporting/resolving work practices or conditions to available cognizant professionals.

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OTHER INFORMATION
When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration.

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INL OVERVIEW
INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 4,300 scientists, researchers and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and develop technologies that underpin the nation's nuclear and renewable energy, national security and environmental missions.

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EQUAL EMPLOYMENT OPPORTUNITY
Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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Keywords: Battelle Energy Alliance, Idaho Falls , ITSM Software Developer, IT / Software / Systems , Idaho Falls, Idaho

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