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Senior Imaging System Administrator

Company: Eastern Idaho Regional Medical Center
Location: Idaho Falls
Posted on: September 8, 2019

Job Description:

Description SHIFT: Days (rotating weekends)

SCHEDULE: Full-time

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team. --You contribute to our success. Every role has an impact on our patients--- lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community! --At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medial and childcare needs, and participate in our tuition reimbursement and student loan repayment programs ----GENERAL SUMMARY OF DUTIES --- The Senior Imaging Systems Administrator serves as a key onsite and geographical zone or market IT resource for implementation and support of medical imaging applications at a facility. Primary responsibilities include performing as the project lead for implementing medical imaging systems, administering and supporting Radiology PACS, interfaces, and related technologies (e.g., voice recognition), supporting outpatient medical imaging, and providing second level support as a local medical imaging subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources. This position ensures continuity and alignment of the division---s radiology imaging systems and services direction and plans with HCA Healthcare---s corporate ITG strategies, division ITG strategic plans, and facility needs. --
Primary responsibilities include serving as the radiology imaging applications leader for a geographical zone, implementing and monitoring the Radiology applications, technology, and support processes, and coordinating consistent support of related technologies. This individual also assists in resolving highly complex issues regarding Radiology applications, coordinates market-wide testing and implementation of software releases, assists in developing strategies for training and tools across the market, and champions standardization, utilization, optimization and use of best practices in Radiology. --
The Senior Imaging Systems Administrator ensures system design, interface functionality, and clinical processes are coordinated and functioning effectively within the market. This individual performs application maintenance and testing of application upgrades and fixes. The Senior Imaging Systems Administrator provides input to division policies and procedures, training, and best practices for use within the market, and assists in implementing division standardization, utilization, integration and optimization plans for medical imaging applications and related technologies within a market. The Senior Imaging Systems Administrator may be dedicated to a specific facility as well as oversee operations across a geographic zone and provide imaging leadership to multiple facilities.
Requires subject matter knowledge in medical imaging applications and staying abreast of latest medical imaging application developments to ensure facility and zone service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors. This position requires strong technical skills, people skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are also required.

DUTIES INCLUDE BUT ARE NOT LIMITED TO: IT Operations Management: Overall Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management
--- Establishes goals and priorities in the overall management of current and planned Radiology applications, services, and related technologies at the facility and zone based region.
--- Coordinates the assignment of resources to Radiology projects, operations, & incidents.
--- Administers and supports PACS, medical imaging interfaces, and related technologies (e.g., voice recognition).
--- Provides second level support as a local medical imaging subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
--- Leads analysis of organizational needs for development and implementation of Radiology applications; interfaces with users to ensure that Radiology applications are developed which meet their business needs and specifications
--- Serves as a key division resource for implementation and support of medical imaging applications at facilities within the division.
--- Participates in the planning and implementation of medical imaging applications.
Works with Physician Support Coordinators as a subject matter expert on medical imaging applications for Physicians and their offices, to ensure physicians can access images at hospitals, offices and homes.
--- Coordinates and manages vendor support for medical imaging solutions.
--- Promotes medical imaging application security and confidentiality and helps ensure compliance.
--- Provides user support and system maintenance for advanced clinical applications for all division hospitals.
--- Conducts problem analyses and timely and accurate resolution for complex issues and requests escalated from the division Service Desk or other division or facility service resources regarding advanced clinical applications within their specialty area(s).
--- Participates in root cause analysis as trends in issues in specialty area(s) are identified.
--- Coordinates zone-wide testing for advanced clinical applications within their specialty area(s); assists in interpretation of test plans and in troubleshooting.
--- Works with Education Specialist to design and develop base education/training materials in clinical application specialty area(s) to support staff training and continued education.
--- Provides training to facility clinical analysts, super users (train the trainer), and other Imaging Systems Administrators on advanced clinical applications.
--- Actively supports and promotes systems standardization, utilization, and best practices.
--- Aggregates data within the market or zone for division-level reports.
--- Participates with peers in enterprise communities to identify and evaluate best practices, packaging and promoting cross-division best practice efforts.
--- Identifies, evaluates, designs, and packages division best practices, policies and procedures for clinical application implementation and use.
--- Works with facilities within the zone to manage/facilitate implementation of standards, best practices, policies, procedures, and utilization plans within a specialty area.
--- Participates in on-call rotations within the market or zone.
--- Adheres to Code of Conduct and Mission & Value Statement.
--- Participate in special projects as needed and performs other duties as assigned.
Relationship Management & Communication: Facility Leadership, Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups
--- Builds positive relationships with business operations, ITG leadership, and vendors
--- Owns the facilitation of multi-way communication with key constituents on Radiology matters
--- Communicates successes, challenges, opportunities, trends, and lessons regarding Radiology to appropriate leadership at the facility and/or division level
--- Promotes sharing of information through documentation and distribution of best demonstrated practices
--- Builds strong relationships with Radiology application users groups across HCA Healthcare, ITG managers and directors, and the Application Services Leadership Council
--- Serves as primary liaison between Corporate, Division facilities, and Radiology vendors
Process Engineering: Improvement of Workflow through Technology, Utilization of Technology
--- Understands the implications of technology solutions to workflow & operations & assists in communicating to key stakeholders
--- Assists in identifying process improvement opportunities & challenges and communicating them to appropriate Division IT leaders for planning & action
Governance: Support of Decision-Making Processes
--- Understands IT governance processes & practices
--- Communicates & supports IT governance processes & practices

KNOWLEDGE, SKILLS & ABILITIES
Required:
--- Mature understanding of current and emerging technologies, specific to Radiology applications
--- Mature understanding of Radiology imaging support processes and workflow
--- Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines
--- Demonstrated ability to establish and build strong relationships across a broad range of personality types
--- Strong analytical skills and detailed organizational skills
--- Demonstrated ability to proactively identify needs and manage resources
--- Demonstrated ability to effectively communicate information technology both verbally and in writing
--- Demonstrated customer orientation
--- Excellent leadership and teaching abilities
--- Demonstrated advanced computer skills
Preferred:
--- Strong understanding of HCA Healthcare systems and procedures
--- Strong analytical skills and detailed organizational skills
--- Demonstrated ability to proactively identify needs and manage resources
--- Demonstrated ability to effectively communicate information technology both verbally and in writing
--- Demonstrated customer orientation, excellent leadership and teaching abilities
--- Demonstrated advanced computer skills
--- Strong understanding of clinical systems and procedures
--- Strong analytical skills in planning and policy maintenance and development
EDUCATION
--- Bachelor---s degree preferred
EXPERIENCE
--- Three to five years of experience administering clinical systems in a radiological imaging environment or other relevant clinical applications support
--- One year experience in budgeting, creating and maintaining policies, and extensive reporting
--- Experience in large, complex organization or corporate structured environment
--- Experience in team leadership and direct supervision
--- Experience creating and leading communications with direct reports, senior leaders, business partners, and vendors to ensure collaboration, efficiency, and service excellence
CERTIFICATE/LICENSE --- Valid state drivers--- license and proof of auto insurance, if applicable
PHYSICAL DEMANDS/WORKING CONDITIONS - Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required.----HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It---s an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we---re connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere. --Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care! --We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.----------

Company Description:

HCA Healthcare is a collaborative healthcare network, driven by physicians, nurses and colleagues helping each other champion the practice of medicine to give people a healthier tomorrow. With a comprehensive network of more than 270,000 people across approximately 1,800 care facilities, our scale enables us to deliver great outcomes for our patients, provide superior nursing care and be a preferred place for physicians to practice medicine. We never stop in our pursuit of insights and care advances based on the knowledge and data we gain from approximately 30 million patient encounters a year. Every day, we raise the bar to improve the way healthcare is delivered, not just in our facilities, but everywhere. We---re committed to improving more lives in more ways, and above all else, we are committed to the care and improvement of human life.

Keywords: Eastern Idaho Regional Medical Center, Idaho Falls , Senior Imaging System Administrator, IT / Software / Systems , Idaho Falls, Idaho

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