Supervisor Region Operations (Idaho Falls, ID)
Location: Idaho Falls
Posted on: March 17, 2020
CenturyLink (NYSE: CTL) is the second largest U.S. communications
provider to global enterprise customers. With customers in more
than 60 countries and an intense focus on the customer experience,
CenturyLink strives to be the world's best networking company by
solving customers' increased demand for reliable and secure
connections. The company also serves as its customers' trusted
partner, helping them manage increased network and IT complexity
and providing managed network and cyber security solutions that
help protect their business.
The Supervisor Region Operations responsibilities are to manage
technicians in specific service areas, and to provide quality
residential and business communications services on a profitable
basis while adhering to company policies, procedures and
directives. Develop and maintain an aggressive, knowledgeable,
customer-focused team that promotes and sells CenturyLink products
and services while providing a service experience that exceeds the
customer's expectations. This position will be responsible for
supervising and coaching outside technicians who perform a variety
of customer facing technical job functions within CenturyLink.
Manage the daily operation of outside and inside plant technicians
whose work includes the installation and maintenance of
residential, business, central office as well as design services
and splicing activities.
You will serve as the single point of contact between CenturyLink
and Contractors to resolve issues arising during the construction
and/or maintenance process.
Motivates team for continuous improvement and achievement of
This includes a major emphasis on training, coaching and
development of employees with regards to new processes and quality
standards, customer contact, safety, expense control and technical
Will represent CenturyLink with customers and governmental
Collaborates with others to achieve a win-win working
Celebrates successes, appropriately uses rewards and
Bachelor's Degree or equivalent education and experience.
6+ years of telecommunications industry experience which
demonstrates a basic knowledge of telephony, outside plant
construction, repair practices and current knowledge of digital
Basic knowledge of emerging and advanced communications
technologies including Ethernet, XDSL, XPON, Wireless.
Lean Six Sigma Certification - Green Belt.
Effective communication, which involves clearly conveying,
delivering and receiving direction.
Work leadership experience that demonstrates involvement in
planning, directing and monitoring the work of others and ability
to build group commitment to company goals and objectives.
Work experience that demonstrates strong analytical and/or
Computer skills are required including Excel, Outlook, Word,
PowerPoint, Workflow, GPS, and Inventory systems.
Working knowledge and experience with Contractor relations.
Works in a consultative manner with others, i.e. establish rapport,
interview/fact-find, present options/recommend solutions, follow-up
and customer focused behavior.
Previous experience in a multi-tasking, result oriented position in
a deadline focused department.
Valid driver's license with satisfactory driving record.
2 - 4 years of experience managing teams within a technical
2+ years of experience with installation, maintenance, and repair
of POTS and HSI.
2+ years' experience with contractor/vendor relations.
2+ years of experience with Excel, email and legacy systems.
Duty Management work will be scheduled on a rotation basis and
pager duty will be required.
Requires varying tours and hours including possible mandatory
overtime and holidays.
Must perform work with minimal supervision.
Must be able to prioritize multiple projects and perform under
Must negotiate timeframes for completion and meet critical
Must be willing and able to work with other co-workers to complete
Alternate Location: US-Idaho-Idaho Falls
Requisition #: 220678
This job may require successful completion of an online assessment.
A brief description of the assessments can be viewed on our website
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, marital status, family status, pregnancy, or other
legally protected status (collectively, "protected statuses"). We
do not tolerate unlawful discrimination in any employment
decisions, including recruiting, hiring, compensation, promotion,
benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Keywords: CenturyLink, Idaho Falls , Supervisor Region Operations (Idaho Falls, ID), Other , Idaho Falls, Idaho
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