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Supervisor Region Operations (Idaho Falls, ID)

Company: CenturyLink
Location: Idaho Falls
Posted on: March 17, 2020

Job Description:

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customers' trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.



Job Summary
The Supervisor Region Operations responsibilities are to manage technicians in specific service areas, and to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures and directives. Develop and maintain an aggressive, knowledgeable, customer-focused team that promotes and sells CenturyLink products and services while providing a service experience that exceeds the customer's expectations. This position will be responsible for supervising and coaching outside technicians who perform a variety of customer facing technical job functions within CenturyLink.



Job Description

Manage the daily operation of outside and inside plant technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
You will serve as the single point of contact between CenturyLink and Contractors to resolve issues arising during the construction and/or maintenance process.
Motivates team for continuous improvement and achievement of maximum performance.
This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
Will represent CenturyLink with customers and governmental agencies.
Collaborates with others to achieve a win-win working relationship.
Celebrates successes, appropriately uses rewards and recognition.




Qualifications
Bachelor's Degree or equivalent education and experience.
6+ years of telecommunications industry experience which demonstrates a basic knowledge of telephony, outside plant construction, repair practices and current knowledge of digital switching systems.
Basic knowledge of emerging and advanced communications technologies including Ethernet, XDSL, XPON, Wireless.
Lean Six Sigma Certification - Green Belt.
Effective communication, which involves clearly conveying, delivering and receiving direction.
Work leadership experience that demonstrates involvement in planning, directing and monitoring the work of others and ability to build group commitment to company goals and objectives.
Work experience that demonstrates strong analytical and/or problem-solving skills
Computer skills are required including Excel, Outlook, Word, PowerPoint, Workflow, GPS, and Inventory systems.
Working knowledge and experience with Contractor relations.
Works in a consultative manner with others, i.e. establish rapport, interview/fact-find, present options/recommend solutions, follow-up and customer focused behavior.
Previous experience in a multi-tasking, result oriented position in a deadline focused department.
Valid driver's license with satisfactory driving record.


Preferred Qualifications:

2 - 4 years of experience managing teams within a technical environment.
2+ years of experience with installation, maintenance, and repair of POTS and HSI.
2+ years' experience with contractor/vendor relations.
2+ years of experience with Excel, email and legacy systems.


Work Environment:

Duty Management work will be scheduled on a rotation basis and pager duty will be required.
Requires varying tours and hours including possible mandatory overtime and holidays.
Must perform work with minimal supervision.
Must be able to prioritize multiple projects and perform under pressure.
Must negotiate timeframes for completion and meet critical deadlines.
Must be willing and able to work with other co-workers to complete job assignments.



Education
Alternate Location: US-Idaho-Idaho Falls

Requisition #: 220678

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Keywords: CenturyLink, Idaho Falls , Supervisor Region Operations (Idaho Falls, ID), Other , Idaho Falls, Idaho

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