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IT Stakeholder Communications Specialist

Company: Idaho National Laboratory
Location: Idaho Falls
Posted on: September 6, 2020

Job Description:

Job Description: Does a career focused on changing the world's energy future intrigue you? If so, we might have just the opportunity you're looking for! Idaho National Laboratory's (INL) Informational Management (IM) ..... group is seeking forward-thinking professionals interested in exploring a technical career as an IT Stakeholder Communications Specialist. Under the overall leadership of the Program Management Manager, the Specialist will be the service coordinator for other site contractors (OSC) to ensure effective and efficient delivery of IT services. In addition, the Specialist will effectively collaborate and engages in INL's Information Management (IM) interactions by building, maintaining and enhancing relationships in partnership with IT managers and IM technical leads. Responsibilities Include: * The willingness to learn INL and IM business processes in order to facilitate effective communication and improve customer experience for other site contractors (OSC) * Tracking IM performance issues that impacts OSC through resolution and aligning and handling OSC processes with IM Change Management and Release Management processes while meeting OSC requirements * Coordinating with IM Managers and Business Management to develop annual revenue estimates for OSC services * Monitoring and driving service provider performance, addressing operational problems and managing/mitigating/or escalating risks * As required, manage OSC statement of work (SOW) or memorandum of understanding (MOU) review meetings to ensure that products and services provided are in alignment with the scope identified in OSC agreements * Stakeholder communication work that may include support of IT project management communications within IM and within INL, as well as to OSC where there are impacts Minimum Requirements: * Bachelor's degree and 2 years relevant experience, advanced degree and 1 years experience in business analysis, budget planning and information technology, or equivalent * Effective written and verbal communication skills * Responsive, cordial and constructive communications and the ability to work in a team environment * A customer service focus with the ability to collaborate across organizational boundaries Preferred Requirements: * Experience in project management, or working with IT project managers, IT Operations and various stakeholders is desired INL Overview: INL is a science-based, applied engineering national laboratory dedicated to supporting the U.S. Department of Energy's mission in nuclear energy research, science, and national defense. With more than 5,000 scientists, researchers, and support staff, the laboratory works with national and international governments, universities and industry partners to discover new science and development technologies that underpin the nation's nuclear and renewable energy, national security, and environmental missions. INL Mission: Our mission is to discover, demonstrate and secure innovative nuclear energy solutions, other clean energy options and critical infrastructure. INL Vision: Our vision is to change the world's energy future and secure our nation's critical infrastructure. Selective Service Requirements: To be eligible for employment at INL males born after December 31, 1959 must have registered with the Selective Service System (SSS). For more information see www.sss.gov. Equal Employment Opportunity: Idaho National Laboratory (INL) is an Equal Employment Opportunity (EEO) employer. It is the policy of INL to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Women and People of Color are strongly encouraged to apply. Other Information: When applying to positions please provide a resume and answer all questions on the following screens. Applicants, who fail to provide a resume or answer the questions, may be deemed ineligible for consideration. Benefits, Salary, and Relocation: We have an extremely competitive salary structure, robust relocation package, and phenomenal benefits. For more information, please visit: .Qualifications:.

Keywords: Idaho National Laboratory, Idaho Falls , IT Stakeholder Communications Specialist, Other , Idaho Falls, Idaho

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