Company: Ernest Packaging Solutions
Location: Idaho Falls
Posted on: May 5, 2022
Receives requests from Clients and provides information and
price quotations to Client/Sales Personnel. Processes sales orders
and returns and coordinates with other departments through to
Receives order requests for: price quotations, confirmations,
follow-ups and purchase orders. Processes all orders, returns,
credits, additional billing and changes or cancellations directly
from the Client/Sales Personnel.
Responds immediately to Client inquiries/information needs and
provides positive, courteous service to Clients/Sales Personnel.
Answer questions regarding product line, pricing, and deliveries.
Provides proof of deliveries by request and samples of product.
Works with Merchandising to expedite or insure timely delivery of
scheduled shipments: maintains close liaison with other departments
to carry order through to completion.
Works with the appropriate internal department's on inquiries,
quotes, returns, credits, stock counts, credit card orders, COD
orders and redeliveries from vendor.
Report all errors or any other pertinent client concerns to Office
Look for opportunity to add on to client orders, promos, close out
items. Suggestive selling to client.
Ability to visit clients with Client Relation Managers.
Maintain client records.
Assist in maintaining assigned Sales Personnel's unshipped/unbilled
Performs other duties as assigned.
Minimum 2 years customer service experience or equivalent
combination of formal education/training and experience in the
industrial packaging or related industry.
Working knowledge of CRM management systems.
Thorough knowledge of outbound calling techniques and customer
service measurements of success.
Demonstrated ability to communicate effectively both verbally and
Keywords: Ernest Packaging Solutions, Idaho Falls , Client Coordinator, Other , Idaho Falls, Idaho
Didn't find what you're looking for? Search again!