Customer Accounts Advisor
Company: Aarons
Location: Idaho Falls
Posted on: May 15, 2022
Job Description:
We are Aaron's - an industry leader in the sales and
lease-to-own retail industry known for quality brand names and
superior customer service. We provide our team members the
opportunity to reach their full potential in a team-oriented,
high-energy, recognition-based environment with competitive pay and
benefits. This is much more than a job - it is a career with
purpose.Average Annual Total Compensation $28,073**This is a
non-exempt role, paid an hourly wage. The average pay reflected
includes base wages for average hours scheduled and average
incentive compensation for this role over a twelve month time
period. All average pay/compensation amounts are estimates and are
not guarantees of any specific hourly wage or incentive
compensation amount, nor of future performance. -Aaron's Customer
Account Advisors serve as coaches to our customer, driving payment
collections and lease agreement renewals by understanding lease
agreement benefits and ensuring customers are 100% satisfied with
the product. As a Customer Account Advisor, you will build
relationships with our customers over the phone and face-to-face to
help bring them one-step closer to ownership. -Skills for Success
-Customer Account Advisors can connect and relate well to people,
demonstrate empathy, listen attentively, explain things simply and
easily, and successfully navigate difficult conversations. Strong
multi-tasking, organizational, negotiation and persuasion skills
are necessary. Like all Aaron's team members, they share our
purpose and passion for making a real difference in the lives of
others and the rewards that come from creating strong personal
connections for life. -The Work -
- Attainment and upkeep of customers' accounts including
maintaining updated customer information in the store computer
system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease
agreement(s) both in home visits and over the phone -
- Sell customers on the benefits of timely lease agreement
renewal payments -
- Assist the Customer Account Manager in setting and achieving
daily, weekly and monthly revenue and renewal goals -
- Assist with merchandise returns and guest deliveries as
directed by management -
- Clean and certify merchandise in the Quality Assurance Center
for all items personally returned -
- Complete and maintain weekly vehicle maintenance sheet and
route sheets daily -
- Load, secure and protect product in company vehicle -
- Safely operate company vehicle -
- Assist the Sales Team as needed
- Any reasonable duties requested by management -Requirements
- United States at least 21 years old with a valid state
-Driver's License and compliance with the Company's Driver
Qualification -Policy; including satisfactory MVR (driving record).
Canada at least the -age of 18. - - -
- Must meet DOT requirements to obtain certification in required
states (United States)Ability to work schedule of hours varying
from 8 am to 9 pmAbility to lift up to 50 lbs. without help and up
to 300 lbs. with the assistance of a dollyTwo years of
retail/customer service experience preferredHigh School diploma or
equivalent preferredExcellent interpersonal and communication
skillsHigh energy with the ability to effectively perform all
functions of the store and multitasking effectivelyProper telephone
etiquetteUphold the Aaron's Brand and protect company
assetsMaintain a professional appearanceProficient computer
skillsTotal RewardsTeam members enjoy access to career training and
advancement opportunities, and are -rewarded with competitive
compensation and a comprehensive benefits package, which includes:
-Medical, Dental, VisionTuition ReimbursementPay on Demand
OptionsBasic Life and AD&DEmployee Retirement Plan
(401k)Employee Assistance ProgramParental Leave BenefitsFlexible
Spending AccountsHealth Savings AccountsShort-Term
DisabilityLong-Term DisabilityEmployee Stock Purchase PlanPaid Time
OffFinancial WellnessPhysical WellnessDiscountsMatching
GiftsCommunity OutreachEmployee Business Resource GroupsAbout
Aaron'sAt Aaron's we offer sales and lease-to-ownership of
specialty items including furniture, consumer electronics, home
appliances, and accessories throughout the United States and
Canada. Our customers shop at Aaron's for the same reason you
should choose us for the next step in your career - our ability to
positively influence people's lives. If you are looking for a
company with the passion and dedication to make a difference in the
lives of customers and team members alike, join us today.Aaron's is
committed to creating a diverse and inclusive work environment,
celebrates our team members' differences, and is proud to be an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
pregnancy, religion, sex, sexual orientation, gender identity,
national origin, age, disability, -veteran status, military duty,
gender expression, genetic information, or any other protected
class. Candidates who require accommodation during the recruitment
process should contact hrsupport@aarons.com.Aaron's is an Equal
Opportunity Employer #LI-Onsite
Keywords: Aarons, Idaho Falls , Customer Accounts Advisor, Other , Idaho Falls, Idaho
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