Sales Floor Assistant - Grand Teton Mall
Company: JCPenney
Location: Idaho Falls
Posted on: January 18, 2023
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Job Description:
General Description As the Sales Floor Assistant, you are
accountable for driving customer service to achieve profitable
sales growth by leading and engaging associates, managing company
merchandise standards and execution, training and developing
associates and executing sales building programs.Primary
Responsibilities:Customer Service & Sales - Models and holds team
accountable for delivering outstanding customer service. Actively
listens to customer issues to resolve problems. Demonstrates WORTH
behaviors consistently. Partners with other team members when
additional support is needed. Door to Floor / Restock / RFID &
Inventory - Works with Merchandise Supervisor to plan upcoming
merchandise placement plans. Contributes to merchandise receipt and
reverse logistics processes. Assists with the execution of
inventory processes (cycle counts, system uploads, stock ledger,
Radio Frequency Identification Scans, etc.). Contributes to the
Shoe on Display restocking process, including mismates and
stockroom organization. Contributes to the restock program to
identify replenishment opportunities.SET / Visual / Environment -
Assists with the SET processes by planning floor moves, placing
graphics, and executing visual detailing based on company guidance.
Identifies sell-through opportunities and remerchandise the selling
floor to increase rate of sale. Helps oversee and maintain all
fitting room and sales floor recovery processes to ensure a clean
and organized store environment. Contributes to the execution of
visual elements to support merchandising statements. Responsible
for stockroom maintenance.Omnichannel (SVG 2-3 only) - Assists with
the jcp.com process including jcp.com orders and aged and
undelivered orders/returns as needed. Contributes to Buy Online
Pick Up In Store and Ship from Store processes as needed.General
Operations - Contributes to Merchandise Transfer Out (MTO), Return
to Vendor and Return to Warehouse activities. Assists with the
Defective MTO (DMTO) process ensuring proper and timely execution
of all DMTO's to ensure integrity of inventory and prevent shrink.
Participates in annual inventory processes.Performance Standards -
Supports company shrink and safety initiatives. Consistently meets
established performance standards for the role, including (but not
limited to) product and service sales, customer service, profit,
productivity, and attendance.Core Competencies & Accomplishments:To
achieve success at JCPenney, a Merchandise Assistant will possess
the following:Results - Solve problems and make smart decisions
that drive sales, profit or customer service; execute your work
efficiently and effectively; inspire strong performance in yourself
and others.Ownership - Provide great customer service; cooperate
and build positive, inclusive and respectful relationships; take
accountability for your actions and outcomes.Intensity -
Proactively find ways to improve the customer experience; show the
confidence and courage to do what's right; take action with energy
and urgency.About JCPenney:At JCPenney, we share a passion for
serving customers, supporting our communities and being the best
retailer for all families. As a company founded on the Golden Rule,
our success is rooted in the belief that we treat everyone the way
we would want to be treated. At every touchpoint, customers
discover stylish merchandise at incredible value from an extensive
portfolio of private, exclusive and national brands. Reinforcing
this shopping experience is the customer service and warrior spirit
of associates across the globe, all driving toward the Company's
mission to help customers find what they love for less time, money
and effort.Working at JCPenney means joining a dedicated team of
associates who are encouraged to be uniquely themselves in a safe,
caring and welcoming environment. It is a place where careers
prosper, accomplishments are celebrated and diversity flourishes.
It's a place that's meant for you.If eligible, we offer a
competitive benefits package including medical/dental/vision, term
life insurance, paid vacation/holidays, and 401(k) with company
match. All associates are eligible for an associate discount on
JCPenney merchandise.
Keywords: JCPenney, Idaho Falls , Sales Floor Assistant - Grand Teton Mall, Other , Idaho Falls, Idaho
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