Grocery Shopper
Company: Whole Foods Market
Location: Wilson
Posted on: October 30, 2024
Job Description:
At Whole Foods Market, we are working to nourish people and the
planet. In this role, you will support the Customer Service &
E-Commerce programs; this means you lead processes supporting the
checkout experience and grocery delivery & pickup at your assigned
store. You will focus on driving safety, quality of outbound online
orders, excellent pickup experience, team productivity, and program
execution. You will monitor key performance indicator metrics and
visual cues in-store to assess the Team's performance in these
areas. You are responsible for daily operations including managing
capacity, labor utilization, adherence to pick processes, and drop
of task execution (for E-Commerce); and, cash management, customer
demand management, labor utilization, and execution of store
processes (for Customer Service). As the Supervisor, you support
the Team Leader in leading and developing Team Members. You must
strive to support WFM core values, Leadership Principles, and
goals, promote national, geographic-specific, store programs and
initiatives, and ensure adherence to all applicable health and
safety regulations.Job Responsibilities:
- Delivers outstanding customer experience; and holds all Team
Members accountable for delivering outstanding customer
service.
- Establishes clear expectations for balancing in-store customer
service and completing online orders.
- Monitors in-store and online customer flow; assigns customer
service-related and online order completion tasks balancing the
needs of all customers.
- Seeks awareness of relevant competitors and industry
trends.
- Ensures an effective and efficient response to customer
questions, requests, and/or concerns.
- Supports collaborative and productive relationships with
departmental leaders, store leadership, and 1P/3P partners, e.g.,
Amazon delivery drivers.
- Fosters and encourages a positive environment of outstanding
teamwork, mutual respect, and exceptional morale.
- Maintains Team Member safety and security standards.
- Ensures compliance with relevant regulatory rules and
standards.
- Develops, coaches, mentors, and motivates Team Members in a
manner that sustains a high performing Team and minimizes
turnover.
- Maintains cleanliness of workspaces including staging area and
coolers.
- Maintains security of equipment, e.g., MSRs, phones, currency
counters.
- Proactively identifies process improvement opportunities.
- Consistently communicates and models WFM core values,
leadership principles, and supports goals.Job Skills
- Ability to perform task management, balancing dynamic customer
flows.
- Strong analysis skills to root cause underperformance (either
observed or demonstrated by metric performance).
- Excellent interpersonal, motivational, team building and
customer relationship skills.
- Capable of teaching others in a positive and constructive
manner.
- Proficient with email, Microsoft Office, and operations-related
applications.Qualifications
- 12+ months retail experiencePhysical Requirements/Working
Conditions
- Must be able to lift 50 lbs.
- In an 8-hour workday: standing/walking 6-8 hours.
- Hand use: Single grasping, fine manipulation, pushing and
pulling.
- Work requires the following motions: bending, twisting,
squatting, and reaching
- Exposure to FDA approved cleaning chemicals
- Exposure to temperatures 90 degrees Fahrenheit
- Ability to work in a wet and cold environment.
- Ability to work a flexible schedule including nights, weekends,
and holidays as needed.
- Ability to use tools and equipment, including box cutters,
electric pallet jacks, and other heavy machinery.At Whole Foods
Market, we provide a fair and equal employment opportunity for all
Team Members and candidates regardless of race, color, religion,
national origin, gender, pregnancy, sexual orientation, gender
identity/expression, age, marital status, disability, or any other
legally protected characteristic. Whole Foods Market hires and
promotes individuals solely based on qualifications for the
position to be filled and business needs.Whole Foods Market works
with job sites like Indeed, LinkedIn, and ZipRecruiter to promote
opportunities at our company. Please be aware that other career
sites may not be accurate or up to date and may even be fraudulent.
We encourage and recommend all candidates to apply via our
site.
Keywords: Whole Foods Market, Idaho Falls , Grocery Shopper, Other , Wilson, Idaho
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