Service Desk
Company: Broulim's Super Market Inc.
Location: Afton
Posted on: April 3, 2025
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Job Description:
* This shift requires availability after 5 PM, as well as some
weekends.
* Looking for full-time or part-time
* Must have hustle and a sense of urgency
* The ability to manage people
Mission Statement: Through skilled and devoted team members,
Broulim's will provide the highest levels of Guest Service,
Quality, and Value in a clean, enjoyable environment, thereby
ensuring profitability and growth.
Vision Statement: Broulim's Fresh Foods will always strive to be
the best Independent Grocer in our communities.
Broulim's Absolutes: fundamental practices that align our actions
to our Mission and Vision Statements
Positive Attitude
Guest Courtesy
Work Quality
Punctuality & Attendance
Adherence to Policy
Teamwork
Honesty & Integrity
Work Quantity
Appearance & Neatness
Goal Achievement
Essential Job Duties and Responsibilities
1 - Skilled and Devoted Team Members
* Comply with all company policies, programs, and directives as
specified by your manager and in the Team Member Manual.
* Participate in setting and achieving goals to further your skills
and engagement at time of your Evaluation.
* Assists in the training and development of other Front-End team
members.
2 - Guest Service / Team Work
* Deliver excellent guest service through a friendly and courteous
behavior by greeting, assisting, and responding to guest's needs in
order to promote Broulim's image and increase guest confidence and
loyalty.
* Maintain a high level of coordination and communication with
other departments to ensure a smooth flow of products and service
throughout the store and within the meat department.
3 - Quality and Value
* Responsible to see that all doors are locked including back
receiving doors and proper lights are turned off, i.e. front
parking lot, store overheads, cooler lights, backroom, case lights,
department prep areas etc. as directed by supervision.
* Be knowledgeable about services offered at the service desk
including but not limited to, lottery processes, Rug Doctor, Coin
Star, rain checks, refunds, money grams and money orders. Properly
handle tobacco products. Communicate any issues to Front-End
Manager.
* Observe the front-end for proper coverage during high volume
times and ensures additional help as needed. Maintains knowledge of
operating cash register and performs all related checkout
procedures in a fast, efficient, friendly, and accurate manner.
Completes all procedures and responsibilities within company, state
and federal guidelines as directed by Front-End Manager and Store
Management.
* Maintains knowledge of current produce codes to assure fast and
accurate check out for guest.
* Possesses knowledge and follows all I.D. policies (Broulim's,
State, and Federal) on checks, tobacco, alcohol, and WIC.
* Is aware of Ad items, special prices, coupon deals in Single
Point and Store Coupons, Plus Program and other features that apply
to the stores sales program.
* Notifies proper personnel of any pricing errors or items not
found in file discovered through the process of the checkout
function. This is accomplished by filling in a "Not on File
Slip".
* Ensure that all cash tills are counted by checker at the
beginning of their shift and that tills are properly pulled at the
end of their shift. Have knowledge of how to fix mistakes in tills
as checkers are checking out or as needed throughout shift. Know
how to secure safe, and print proper end of day reports when
service desk closes.
* Maintain knowledge of all product locations and assists guests as
necessary.
* Once Store Director has left for the night, walk departments
continuously watching for cleanliness (spills, carts, sweeps),
inventory levels (out of stocks and pull downs), and proper guest
service. Responsible to log department walks and outcome in walk
log. Walk will include all isles and watching for signage and tags
ensuring that they are properly attached to the correct product.
You may be called to bag, check, and assist at service desk. You
will also be required to respond to all pages.
* Responsible to see that all refrigeration temperature is checked
and to ensure all are working properly and maintaining product.
Have knowledge of what temperatures are appropriate for each cooler
or freezer as they differ from product to product.
* Communicate out of stock needs to department closers, i.e. ground
beef. Accomplish all department pullbacks on all items that need to
go to the cooler.
* Understand each departments order postings, and know how to
handle orders. Always communicate to department opening managers,
by posting order and contact information in respective department,
the details of the order and a contact phone number.
* Know how to fill out all injury reports for team members, guest
accidents or guest property loss. Immediately report all severe
accidents to the Store Director and fax a copy of report to
corporate office attention Debbi 208-745-7433.
4 - Environment
* Promote a high level of morale and respect within department and
store, utilizing friendly professional methods of honest and open
communication, thereby being a positive example to others.
* Ensure that all store cleanup and maintenance duties are complete
in all departments and all department closers are checking in and
communicating all department needs with the night closing manager
before leaving.
5 - Profitability and Growth
* Ensure company standards for safety are maintained.
* Ensure company standards for sanitation are maintained.
* Ensure company standards for productivity are maintained.
Position Requirements
To perform this job successfully, an individual must be able to
perform each essential duty with accuracy and maintain a high level
of productivity and guest service. The requirements listed below
are representative of the knowledge, skill and / or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Desired knowledge, skills and abilities
1. Ability to read, interpret and apply common sense understanding
to instructions, policies and procedures either written or
oral.
2. Must possess solid communication skills, including verbal and
listening skills in order to effectively and efficiently
communicate with guests and team members.
3. Ability to accept constructive review and be accountable for
one's own success.
4. Must have ability to work weekends, evenings, and holidays.
5. Must possess integrity, a positive attitude, be mission driven,
and be self-directed with a shared passion for Broulim's
Mission.
6. Certificates / Licenses: Tobacco and Alcohol Policy
Certified
7. Minimum Age: 18 years of age. 18 years of age to sell tobacco
products and 19 years of age to sell alcoholic beverages.
8. Experience: None required / Cash handling experienced
preferred.
9. Equipment: Cash Register, Ten Key
10. Basic math skills required: Basic math skills using units of
money, weight, measurement, volume, addition, subtraction,
multiplication, division, and percentages required.
11. Physical / Sensory Demands: the work environment
characteristics described here are representative of those an
associated encounters while performing the essential functions of
this job.
Work is generally performed in a safe and comfortable store
environment with the possibility of infrequent exposure to cold and
hot conditions.
Occasional 0%-25%
Regularly 25%-75%
Constantly over 75%
Standing
x
Walking
x
Carrying
x
Color Vision
x
Climbing Step Stool & Ladder
x
Hearing
x
Talking
x
Speaking / Articulation
x
Prolonged Sitting
x
Driving a Motorized Vehicle
x
Manual Dexterity - Hand / Finger Coordination
x
Grasping / Squeezing
x
Kneeling
x
Crawling
X
Balancing
X
Sustained Bending
X
Operating Foot Controls
X
Crouching
X
Pushing / Pulling
x
Repetitive Motion
x
Typing
x
Mousing
x
Feeling
x
Overhead Reaching (while lifting)
x
Floor to Shoulder Lift
x
Waist to Shoulder Lift
x
Overhead Lift
x
Lifting
* under 25 lbs.
x
* 25 lbs. to 50 lbs.
x
* over 51 lbs.
x
Keywords: Broulim's Super Market Inc., Idaho Falls , Service Desk, Other , Afton, Idaho
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