Service Desk

Company: Broulim's Super Market Inc.
Location: Afton
Posted on: April 3, 2025

Job Description:

* This shift requires availability after 5 PM, as well as some weekends.
* Looking for full-time or part-time
* Must have hustle and a sense of urgency
* The ability to manage people

Mission Statement: Through skilled and devoted team members, Broulim's will provide the highest levels of Guest Service, Quality, and Value in a clean, enjoyable environment, thereby ensuring profitability and growth.

Vision Statement: Broulim's Fresh Foods will always strive to be the best Independent Grocer in our communities.

Broulim's Absolutes: fundamental practices that align our actions to our Mission and Vision Statements

Positive Attitude

Guest Courtesy

Work Quality

Punctuality & Attendance

Adherence to Policy

Teamwork

Honesty & Integrity

Work Quantity

Appearance & Neatness

Goal Achievement

Essential Job Duties and Responsibilities

1 - Skilled and Devoted Team Members

* Comply with all company policies, programs, and directives as specified by your manager and in the Team Member Manual.
* Participate in setting and achieving goals to further your skills and engagement at time of your Evaluation.
* Assists in the training and development of other Front-End team members.

2 - Guest Service / Team Work

* Deliver excellent guest service through a friendly and courteous behavior by greeting, assisting, and responding to guest's needs in order to promote Broulim's image and increase guest confidence and loyalty.
* Maintain a high level of coordination and communication with other departments to ensure a smooth flow of products and service throughout the store and within the meat department.

3 - Quality and Value

* Responsible to see that all doors are locked including back receiving doors and proper lights are turned off, i.e. front parking lot, store overheads, cooler lights, backroom, case lights, department prep areas etc. as directed by supervision.
* Be knowledgeable about services offered at the service desk including but not limited to, lottery processes, Rug Doctor, Coin Star, rain checks, refunds, money grams and money orders. Properly handle tobacco products. Communicate any issues to Front-End Manager.
* Observe the front-end for proper coverage during high volume times and ensures additional help as needed. Maintains knowledge of operating cash register and performs all related checkout procedures in a fast, efficient, friendly, and accurate manner. Completes all procedures and responsibilities within company, state and federal guidelines as directed by Front-End Manager and Store Management.
* Maintains knowledge of current produce codes to assure fast and accurate check out for guest.
* Possesses knowledge and follows all I.D. policies (Broulim's, State, and Federal) on checks, tobacco, alcohol, and WIC.
* Is aware of Ad items, special prices, coupon deals in Single Point and Store Coupons, Plus Program and other features that apply to the stores sales program.
* Notifies proper personnel of any pricing errors or items not found in file discovered through the process of the checkout function. This is accomplished by filling in a "Not on File Slip".
* Ensure that all cash tills are counted by checker at the beginning of their shift and that tills are properly pulled at the end of their shift. Have knowledge of how to fix mistakes in tills as checkers are checking out or as needed throughout shift. Know how to secure safe, and print proper end of day reports when service desk closes.
* Maintain knowledge of all product locations and assists guests as necessary.
* Once Store Director has left for the night, walk departments continuously watching for cleanliness (spills, carts, sweeps), inventory levels (out of stocks and pull downs), and proper guest service. Responsible to log department walks and outcome in walk log. Walk will include all isles and watching for signage and tags ensuring that they are properly attached to the correct product. You may be called to bag, check, and assist at service desk. You will also be required to respond to all pages.
* Responsible to see that all refrigeration temperature is checked and to ensure all are working properly and maintaining product. Have knowledge of what temperatures are appropriate for each cooler or freezer as they differ from product to product.
* Communicate out of stock needs to department closers, i.e. ground beef. Accomplish all department pullbacks on all items that need to go to the cooler.
* Understand each departments order postings, and know how to handle orders. Always communicate to department opening managers, by posting order and contact information in respective department, the details of the order and a contact phone number.
* Know how to fill out all injury reports for team members, guest accidents or guest property loss. Immediately report all severe accidents to the Store Director and fax a copy of report to corporate office attention Debbi 208-745-7433.

4 - Environment

* Promote a high level of morale and respect within department and store, utilizing friendly professional methods of honest and open communication, thereby being a positive example to others.
* Ensure that all store cleanup and maintenance duties are complete in all departments and all department closers are checking in and communicating all department needs with the night closing manager before leaving.

5 - Profitability and Growth

* Ensure company standards for safety are maintained.
* Ensure company standards for sanitation are maintained.
* Ensure company standards for productivity are maintained.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty with accuracy and maintain a high level of productivity and guest service. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills and abilities

1. Ability to read, interpret and apply common sense understanding to instructions, policies and procedures either written or oral.

2. Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with guests and team members.

3. Ability to accept constructive review and be accountable for one's own success.

4. Must have ability to work weekends, evenings, and holidays.

5. Must possess integrity, a positive attitude, be mission driven, and be self-directed with a shared passion for Broulim's Mission.

6. Certificates / Licenses: Tobacco and Alcohol Policy Certified

7. Minimum Age: 18 years of age. 18 years of age to sell tobacco products and 19 years of age to sell alcoholic beverages.

8. Experience: None required / Cash handling experienced preferred.

9. Equipment: Cash Register, Ten Key

10. Basic math skills required: Basic math skills using units of money, weight, measurement, volume, addition, subtraction, multiplication, division, and percentages required.

11. Physical / Sensory Demands: the work environment characteristics described here are representative of those an associated encounters while performing the essential functions of this job.

Work is generally performed in a safe and comfortable store environment with the possibility of infrequent exposure to cold and hot conditions.

Occasional 0%-25%

Regularly 25%-75%

Constantly over 75%

Standing

x

Walking

x

Carrying

x

Color Vision

x

Climbing Step Stool & Ladder

x

Hearing

x

Talking

x

Speaking / Articulation

x

Prolonged Sitting

x

Driving a Motorized Vehicle

x

Manual Dexterity - Hand / Finger Coordination

x

Grasping / Squeezing

x

Kneeling

x

Crawling

X

Balancing

X

Sustained Bending

X

Operating Foot Controls

X

Crouching

X

Pushing / Pulling

x

Repetitive Motion

x

Typing

x

Mousing

x

Feeling

x

Overhead Reaching (while lifting)

x

Floor to Shoulder Lift

x

Waist to Shoulder Lift

x

Overhead Lift

x

Lifting

* under 25 lbs.

x

* 25 lbs. to 50 lbs.

x

* over 51 lbs.

x

Keywords: Broulim's Super Market Inc., Idaho Falls , Service Desk, Other , Afton, Idaho