Customer Service Representative

Company: C-A-L Ranch
Location: Idaho Falls
Posted on: April 3, 2025

Job Description:

Our eCommerce Customer Support Representative acts as a point of contact for all online customers and provides world-class customer service via phone, chat, and email. This position combines data management, reporting analysis, pricing analysis, and marketing trend analysis.

Responsibilities:

* The initial point of contact for Store and Online Customers via phone, chat, email.
* Uses website admin to assist customers with order/product questions.
* Use the Admin of the website to add notes, edit orders, and communicate with eCommerce team, order fulfillment, shipping, and logistics.
* Become a product expert to be able to provide answers about products available online and in stores.
* Track orders via UPS and USPS to provide updates to the customer.
* Comply with all C-A-L Ranch Stores policies and procedures.
* Assist with Online returns from customers.
* Assist in adding products to the website via spreadsheet templates.
* Reviews existing data, updates as necessary.
* Assist in collecting product images for the website.
* Create/write content as needed for products that are missing information.
* Works with Vendors on gathering product data for website.

Qualifications:

* Computer Skills: intermediate computer and clerical skills.
* Mathematical Skills: Able to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing, and knowledge of weights and measures.
* Ability to work well in a team environment across different divisions of the company eCommerce, Operations, Store Support Center.
* Collaborative, team player with a strong work ethic.
* Strong analytical and critical reasoning skills.
* Needs to be proficient in Excel.
* Ability to focus on data for long periods of time.
* Basic knowledge and understanding of data structures.
* Knowledge of basic HTML is helpful.

Keywords: C-A-L Ranch, Idaho Falls , Customer Service Representative, Sales , Idaho Falls, Idaho